1. Who We Are
Northwest Pest Solution operates as the data controller for personal data collected through this website and through telephone or email communications.
Enquiries regarding data handling may be sent to our privacy coordinator at enquiries@northwestpestsolution.co.uk.
2. Personal Information We Collect
We only collect personal information that you voluntarily provide to us when requesting a quotation, booking an inspection, or contacting our team. This includes:
- Full name and contact details (email address and telephone number).
- Property address and architectural description (to assess access and pest harborages).
- Details of the pest problem, including submitted photos or descriptions.
- For commercial clients: company name, premises type, and billing details.
- Technical browsing data collected automatically via essential and consent-approved cookies.
3. Lawful Basis for Processing
Under UK GDPR, we process personal data under the following lawful bases:
- Performance of a Contract: To arrange property inspections, issue quotations, and perform agreed pest management services.
- Legitimate Interests: To respond to customer enquiries, prevent spam, and improve service delivery.
- Legal Obligation: To maintain safety data sheets (COSHH) and statutory business financial accounts.
- Consent: For optional website analytics and marketing cookies.
4. How We Use and Protect Your Data
We do not sell, rent, or trade your personal information to third parties. Customer data is stored securely using encryption in transit and rest, and access is restricted strictly to authorised personnel.
5. Data Retention
Quotation enquiries that do not result in booked work orders are securely deleted after 12 months. Treatment records and commercial contract logs are retained for up to 6 years in accordance with statutory accounting and regulatory inspection requirements.
6. Your Rights
Under UK data protection laws, you have the right to:
- Request access to copies of your personal information.
- Request rectification of inaccurate details.
- Request erasure of your data where no overriding legal obligation exists.
- Lodge a complaint with the Information Commissioner's Office (ICO).